{"id":67267,"date":"2026-06-09T12:24:20","date_gmt":"2026-06-09T10:24:20","guid":{"rendered":"https:\/\/marocbouquins.com\/?post_type=product&#038;p=67267"},"modified":"2026-06-09T12:24:21","modified_gmt":"2026-06-09T10:24:21","slug":"la-boite-a-outils-de-la-relation-client","status":"publish","type":"product","link":"https:\/\/marocbouquins.com\/?product=la-boite-a-outils-de-la-relation-client","title":{"rendered":"La Bo\u00eete \u00e0 outils de la Relation client"},"content":{"rendered":"<p>Ce livre explique les principes fondamentaux de la relation client dans l\u2019entreprise.<br data-start=\"540\" data-end=\"543\" \/>Il propose des outils pratiques pour comprendre les besoins des clients, am\u00e9liorer leur satisfaction et les fid\u00e9liser.<br data-start=\"661\" data-end=\"664\" \/>Les auteurs abordent \u00e9galement les techniques de communication, de gestion des r\u00e9clamations et de suivi de la performance.<br data-start=\"786\" data-end=\"789\" \/>Gr\u00e2ce \u00e0 des exemples concrets, l\u2019ouvrage aide les professionnels \u00e0 optimiser leur strat\u00e9gie de relation client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cet ouvrage pr\u00e9sente les m\u00e9thodes et outils essentiels pour d\u00e9velopper et g\u00e9rer efficacement la relation client.<\/p>\n","protected":false},"featured_media":67156,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[746],"product_tag":[],"class_list":{"0":"post-67267","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-marketing","8":"first","9":"instock","10":"shipping-taxable","11":"purchasable","12":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/product\/67267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=67267"}],"version-history":[{"count":1,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/product\/67267\/revisions"}],"predecessor-version":[{"id":67268,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/product\/67267\/revisions\/67268"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=\/wp\/v2\/media\/67156"}],"wp:attachment":[{"href":"https:\/\/marocbouquins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67267"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_brand&post=67267"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=67267"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/marocbouquins.com\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=67267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}